What is Akii?
Akii gives agencies one approved Commerce Graph for each client. It holds services, offers, prices, policies, locations, sources, and customer actions. Answer QA checks AI answers and buyer paths against those facts.
FAQ
Updated 2026-07-08
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Plain answers about what Akii is, who it helps, and how to start.
What problem does Akii solve?
Akii fixes scattered client facts. It gives AI systems one approved way to read what a client sells, what rules apply, and where a customer should go next.
Is Akii a chatbot?
No. Akii is the client data and action layer behind AI answers. It helps chatbots and agents understand the client, but it is not a chatbot.
Does Akii guarantee AI recommendations?
No. Akii prepares approved client data and action paths. It does not control third-party AI models, rankings, inclusion, or recommendations.
What are the main Akii modules?
Akii includes Commerce Graph, Agent Gateway, Action Registry, Protocol Compatibility, Answer QA, Monitoring, Fix Queue, and Sources.
How do I get started?
Create an account. Pick the plan size you need. Add your first client brand. Build its Commerce Graph. Map customer actions. Publish Agent Gateway. Run Answer QA.
Fit and use cases
Which businesses, teams, and partners Akii is built for.
Which businesses is Akii built for?
Akii fits businesses that get customers online. It helps with buying and booking. It also helps with calls, messages, quotes, forms, and deposits.
Does Akii work for ecommerce?
Yes. Akii helps product businesses set clear offers and policies. It also maps variants, bundles, stock status, and checkout handoffs so AI systems can read them.
Does Akii work for service businesses?
Yes. Akii supports service businesses. It can map bookings, quotes, calls, and WhatsApp paths. It can also map deposits, forms, policies, locations, and human handoffs.
Does Akii work for local and multi-location businesses?
Yes. Akii can model locations, hours, service areas, contact paths, policies, reviews, listings, and branch-level sources.
Does Akii work for B2B companies?
Yes. Akii helps quote-based and inquiry-led B2B companies map offers, proof, policies, forms, partner routes, and sales handoffs.
Can agencies use Akii for clients?
Yes. Agencies can onboard client brands, build graphs, map action paths, run QA, manage fixes, and package reports without building the data layer themselves.
Platform modules
Commerce Graph, Agent Gateway, Action Registry, and core workflows.
What is a Commerce Graph?
A Commerce Graph is the approved profile of a client business. It can hold services, offers, prices, and policies. It can also hold locations, sources, and customer actions.
What is a client brand?
A client brand is one service-business client in Akii. It keeps data, sources, customer actions, issues, fixes, and settings together.
What are sources in Akii?
Sources prove client facts. They can be websites, listings, menus, PDFs, policy pages, booking systems, and reviews.
What is the difference between draft, approved, and published data?
Draft data is still being prepared. Approved data has been reviewed. Published data is the public output AI systems and partners can read.
What is Agent Gateway?
Agent Gateway shares approved client data with AI tools and partners. It helps them read offers, policies, locations, and next steps.
What is Action Registry?
Action Registry maps each offer to the right next step. That can be buy, book, inquire, request a quote, call, WhatsApp, pay a deposit, submit a form, or check out.
Can one offer have several action paths?
Yes. One offer can have different paths by market, device, language, provider, buyer intent, or fallback rule.
What is Protocol Compatibility?
Protocol Compatibility checks if data, policies, and handoffs are ready for AI commerce.
What is Answer QA?
Answer QA checks AI answers against approved client data. It also checks public sources and customer paths.
Publishing and AI handoffs
How Akii shares approved client data with AI tools, partners, and customers.
What does Akii publish for AI tools?
Akii publishes approved public data. This can include facts, locations, offers, policies, and next steps.
Can private notes appear in AI-facing output?
No. AI-facing output should only use approved public data. Private notes, unapproved work, account settings, and review notes stay out.
Why does read-only AI access matter?
Read-only access lets approved AI tools read public data without changing it. It helps them understand offers, policies, locations, and next steps.
Can AI tools change my Akii data?
No. Akii AI access is read-only. It does not create bookings, submit forms, process payments, edit client data, or run customer actions.
Does Akii create structured data?
Yes. Akii can turn approved client facts into structured data. This helps search engines and AI tools read offers, policies, and customer actions.
Can partners use approved Akii data?
Yes. Akii can prepare scoped exports for approved partners. Partner access can be separate from public AI-facing output.
Can AI read a simple business summary?
Yes. Akii can provide a plain text view of approved public client data. AI systems can use it instead of guessing from scattered pages.
Protocols and claims
How Akii checks client data for AI commerce standards and safe claims.
Is protocol readiness the same as certification?
No. Readiness means Akii checks client data and handoff paths for a protocol-style flow. Certification comes from a separate outside program.
What is ACP readiness?
ACP readiness checks seller identity. It also checks offers and policies. It checks price rules, deposits, stock status, and action paths too.
What is UCP support?
Akii supports UCP-style client profiles and readiness proof. It does not claim Google certification. It does not run checkout.
What is A2A support?
Akii can expose A2A discovery through an Agent Card. Where set up, it can support safe client reads or handoffs.
What is AP2 readiness?
AP2 readiness checks client-side payment handoff data. It also checks policy rules, support paths, and action limits. It does not process payments.
What are AG-UI and A2UI payloads?
They are structured UI payload exports for approved offers and actions. Akii emits safe data payloads, not arbitrary code.
Why does Akii track AI commerce protocols?
AI commerce protocols need clear client data. They also need policies, approved outputs, and handoff rules. Akii prepares that client layer.
Does Akii claim platform partnerships?
No. Akii does not claim a formal partnership with OpenAI, Stripe, Google, or protocol groups. Akii also does not claim certification unless it is verified.
QA and operations
Checks, changes, issues, fixes, and retests.
What does Answer QA test?
Answer QA tests AI answers against approved client data. It also checks public sources, customer paths, and published output.
How does Akii handle unstable AI answers?
Akii records setup, proof, confidence, and retest history. It separates confirmed issues from likely issues. It flags findings that need review.
What is an issue in Akii?
An issue is a tracked problem. It can show severity, proof, the affected item, the recommended fix, and status.
What is Fix Queue?
Fix Queue turns issues into work. Each item can show an owner, proof, next action, priority, status, and retest needs.
What does Akii monitor?
Akii checks if client data is fresh. It also tracks source changes, AI answer quality, readiness, issues, and customer paths.
Why does Akii retest fixes?
A changed page or setting is not enough. Retesting checks whether the source, AI answer, readiness check, or customer path now works.
Pricing and plans
Plan limits, client brands, upgrades, and Partner Platform.
What Akii plans are available?
Akii offers Agency Launch: $99/month for 1 client brand; Agency Portfolio: $267/month for 3 client brands; Agency Scale: $799/month for 10 client brands; Partner Platform: custom client brand count.
Do paid plans have different core features?
Every paid plan includes Commerce Graph, Agent Gateway, Action Registry, Protocol Compatibility, ACP, UCP, MCP, A2A, AP2, and agent UI readiness where implemented, Answer QA, Monitoring, Fix Queue, Sources, Approved public outputs. Plans differ by client-brand count.
What counts as a client brand?
A client brand is one service-business client. It can include its own data, sources, customer actions, issues, fixes, and settings.
Can I upgrade as I add client brands?
Yes. Self-serve plans are built around client brand count. Partner Platform is available for custom client-brand counts.
When should I choose Partner Platform?
Choose Partner Platform when you need a custom client-brand count. It also fits teams that need portfolio planning, partner work, or sales help before setup.
Security and boundaries
What is public, what stays private, plus payments, bookings, roles, and limits.
Does Akii replace booking systems?
No. Akii maps and checks booking paths. Booking completion stays with the client or the approved booking provider.
Does Akii process payments?
No. Akii prepares client-side data and payment handoff readiness. It does not store cards, vault tokens, issue mandates, or run payments.
What data can become public?
Only approved public data should be shown. This can include facts, offers, locations, policies, paths, and summaries.
What stays private?
Private notes and unapproved work should stay out of public outputs. So should review notes. Account settings, owner details, and partner-only data should stay private.
How does Akii separate team access?
Akii keeps roles separate. Each team can get the access it needs.
Does Akii expose private credentials or secrets?
No. Public outputs should never include secrets or private credentials. They should not include privileged account data or unapproved private notes.