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AI Mystery Shopper for service businesses

Can AI book your business?

Can AI send you customers who convert?

Akii acts like an AI mystery shopper. We test whether AI-driven buyers can find your business, understand your offer, and reach a working booking, reservation, inquiry, quote, deposit, payment link, WhatsApp, call, form, or checkout path.

See audit scopeBook an audit

GEO asks whether AI can see you. Akii tests whether AI can send you revenue.

DIFCDubai AI CampusDubai Digital
AI Mystery Shopper Report
Sample
37/100

AI mentions the business, but routes buyers through wrong facts, competitor options, and broken booking paths.

AI buyer journeys tested30
Journeys reaching direct action11 / 30
Critical revenue defects found7

AI buyer journeys have changed

Test the places buyers ask before they book.

A buyer may ask several engines before choosing who to trust. Akii checks what AI says, where it sends the buyer, and whether the commercial path actually works.

Search engines

  • Google
  • Google AI

AI engines

  • ChatGPT
  • Claude
  • Gemini
  • Perplexity
  • Copilot

AI Mystery Shopper

The customer AI loses may never appear in your analytics.

Akii focuses on the full path from AI answer to revenue: what AI says, where it sends the buyer, whether the offer is understood, and whether the booking, inquiry, deposit, WhatsApp, call, form, or checkout path works.

What Akii tests

Can AI find you
Can AI understand the offer
Does AI send buyers direct
Do competitors appear instead
Are facts and policies correct
Does the booking path work
Does WhatsApp or call work
What needs fixing first

The buyer asks an AI engine first

ChatGPT, Google AI, Gemini, Perplexity, Claude, and Copilot can compare, shortlist, and route buyers before many of them visit your website.

AI may get the journey wrong

AI can give wrong hours, prices, policies, amenities, packages, availability, or route the buyer to a stale third-party page instead of your intended action.

Analytics may never show the loss

A buyer can choose a competitor, hit a broken booking path, or leak to a marketplace before your analytics sees a visit, form fill, call, or payment attempt.

Josef Holm, founder of Akii

Founder-led AI Buyer Journey Testing

You get senior judgment, not just a checklist.

Akii helps service businesses find the AI buyer journeys where customers hit wrong facts, competitor routing, stale third-party links, broken forms, failed booking paths, or unclear commercial actions.

Proprietary AI agents do the heavy checking and preparation. Human strategists set priorities, review evidence, and make sure the fix queue matches the business before anything goes live.

Test priority buyer intents
Check AI answers and routing
Verify booking and inquiry paths
Review direct and third-party leakage
Capture evidence and transcripts
Classify commercial defects
Prioritize the fix queue
Retest after approved changes
Monitor journey drift
Human strategy and QA
Akii is registered at the DIFC AI Campus and is a member of Dubai Chamber of Digital Economy.
Founder-led. Proprietary agents. Human strategy and QA. Akii works internationally, with its first proof cohort launching from Dubai.
See audit scopeSee fix sprint

What happens after the audit starts.

No magic ranking promises. Akii runs a clear test, evidence, fix, and retest loop focused on whether AI-driven buyers can complete the next commercial action.

01

Audit

Choose the buyer intents

We select the high-intent journeys that should produce a booking, reservation, inquiry, quote, deposit, WhatsApp, call, form, payment link, or checkout action.

02

Test

Run the AI mystery shop

Akii probes priority AI and search surfaces, follows the routes buyers receive, and checks the commercial path on mobile and desktop.

03

Evidence

Capture what broke

Each defect is supported with transcripts, screenshots, journey notes, and a severity label so teams can see whether the issue is wrong facts, leakage, friction, or a broken action.

04

Fix queue

Prioritize the repairs

The fix queue separates urgent commercial defects from needs-review items, then maps them to the right owner: website, listing, booking, payment, offer, source-of-truth, or partner path.

05

Retest

Check the journey again

After approved changes, Akii reruns the priority journeys to verify whether AI-driven buyers now reach the intended commercial action.

06

Monitor

Watch for drift

AI answers, offers, policies, availability, third-party pages, and conversion paths change. Monitoring catches wrong facts, leakage, and path failures before they quietly return.

Book an audit

Why this is no longer just visibility.

Search is not dying. Buyer discovery is spreading across Google and AI answers, and most companies are only watching whether they are mentioned, not whether the journey converts.

1

Buyers ask AI before they act.

People still search Google. But they also ask ChatGPT, Claude, Gemini, Perplexity, and Copilot who to trust, compare, book, contact, or pay. A buyer may use several of these before your team ever hears from them.

2

The failure may happen after the answer.

AI can mention your business and still send the customer to a competitor, stale marketplace listing, broken booking page, wrong package, outdated policy, or dead form.

3

Visibility reports do not prove revenue readiness.

A tracker can show that AI mentions you. It does not test whether a motivated buyer can reach a working booking, inquiry, deposit, WhatsApp, call, form, payment link, or checkout path.

Akii keeps AI answers, source-of-truth data, website pages, listings, and commercial actions connected. The goal is not simply being visible. The goal is helping AI-driven customers reach the next revenue step without getting lost.

See audit scopeBook an audit
AI Buyer Journey Testing

What Akii actually tests.

Akii follows the path from AI answer to revenue and turns broken journeys into evidence, severity, a fix queue, and retesting.

AI Mystery Shopper Audit

Run fixed-scope buyer-journey tests from AI answer to booking, reservation, inquiry, quote, deposit, payment link, WhatsApp, call, form, or checkout path.

Direct Leakage Review

Find where AI sends demand to competitors, marketplaces, OTAs, stale third-party pages, broken links, or unapproved commercial paths.

Wrong-Fact Detection

Catch wrong hours, prices, policies, amenities, menus, packages, availability, locations, and constraints before they cost trust or action.

Conversion-Path Checks

Verify whether forms, booking engines, payment links, checkout paths, calls, WhatsApp links, and inquiry flows work on the routes AI gives buyers.

Fix Queue

Turn findings into a prioritized queue grouped by commercial severity and owner: source of truth, offer, listing, website, booking, payment, or partner path.

Retesting and Monitoring

Retest after approved changes and monitor priority journeys so wrong facts, stale offers, path failures, and leakage do not quietly return.

Akii is not a booking engine, chatbot, payment processor, or generic AI readiness consultancy. The product is the recurring external test: what AI says, where it sends buyers, whether the path works, what defect exists, what changed, and whether the fix worked.

Most tools check visibility. Akii checks the journey.

Trackers show whether AI mentions you. Agencies sell services. Akii acts like an AI mystery shopper: it follows the buyer journey, captures evidence, classifies commercial defects, creates the fix queue, and retests after changes.

Tests whether AI-driven buyers reach a working commercial action

Yes

Trackers

No

Agencies

Yes

Akii

Captures evidence from AI answer through booking, inquiry, payment, call, or form

Partial

Trackers

No

Agencies

Yes

Akii

Classifies commercial defects by severity and owner

Partial

Trackers

Partial

Agencies

Yes

Akii

Finds wrong facts, stale offers, and competitor or marketplace leakage

Partial

Trackers

Partial

Agencies

Yes

Akii

Checks the actual booking engine, WhatsApp, call, form, payment link, or checkout path

No

Trackers

No

Agencies

Yes

Akii

Creates a prioritized fix queue and retests after approved changes

No

Trackers

Partial

Agencies

Yes

Akii

Repeats priority journeys over time to catch drift

Partial

Trackers

No

Agencies

Yes

Akii

Keeps human strategy and QA in the loop before execution ships

No

Trackers

Partial

Agencies

Yes

Akii

Works internationally, with the first proof cohort launching from Dubai

No

Trackers

Partial

Agencies

Yes

Akii

Clear packages scoped to the real journey, not generic hours

No

Trackers

Partial

Agencies

Yes

Akii

CapabilityVisibility trackersSEO/GEO agenciesAkii
Tests whether AI-driven buyers reach a working commercial actionYesNoYes
Captures evidence from AI answer through booking, inquiry, payment, call, or formPartialNoYes
Classifies commercial defects by severity and ownerPartialPartialYes
Finds wrong facts, stale offers, and competitor or marketplace leakagePartialPartialYes
Checks the actual booking engine, WhatsApp, call, form, payment link, or checkout pathNoNoYes
Creates a prioritized fix queue and retests after approved changesNoPartialYes
Repeats priority journeys over time to catch driftPartialNoYes
Keeps human strategy and QA in the loop before execution shipsNoPartialYes
Works internationally, with the first proof cohort launching from DubaiNoPartialYes
Clear packages scoped to the real journey, not generic hoursNoPartialYes

The difference is the test path. Akii does not hand you another dashboard and it does not sell generic hours. It checks whether AI-driven demand can reach a working commercial action, then turns the evidence into a prioritized fix and retest loop.

See audit scopeBook an audit
Packages

See the prices. We scope the fit together.

The prices give you a budget to plan around. Every engagement still starts with a conversation, because your buyer journeys, commercial paths, offer complexity, and approved fix scope decide the real work.

Start here

AI Buyer Journey Testing

AI Mystery Shopper Audit

Find where AI-driven buyers hit wrong facts, competitor routing, leakage, friction, or broken commercial paths.

AED 3,500-5,000

fixed-scope diagnostic

5 priority intents, 25-30 tests

Book an audit
  • 5 priority buyer intents
  • 25 to 30 AI buyer journey tests
  • 3 AI/search surfaces
  • 3 conversion-path checks
  • Direct and third-party leakage review
  • Top 10 defects with severity and evidence
  • Prioritized fix queue
  • 30-minute debrief

Premium audits for complex properties, venues, or offer sets range from AED 7,500-12,000. Group or partner batches start at AED 15,000+.

The audit finds and prioritizes defects. Fixes and ongoing monitoring are scoped separately so approved work stays tied to the actual buyer journey.

AI Buyer Journey Testing

Premium AI Mystery Shopper Audit

Complex journey diagnostic

AED 7,500-12,000

One-time engagement

For venues, properties, or businesses with complex offers, packages, policies, and multiple commercial paths.

  • 10 priority buyer intents
  • 50 AI buyer journey tests
  • 4 to 5 AI/search surfaces
  • Mobile and desktop conversion-path checks
  • Top 20 defects with evidence and severity
Book a call
Most popular

AI Buyer Journey Testing

Buyer Journey Fix Sprint

Fix and retest approved defects

AED 12,000-40,000+

Scoped sprint

Fix the source-of-truth, offer, listing, website, and commercial-path defects found in the audit.

  • Source-of-truth cleanup
  • Offer, package, menu, policy, and location cleanup
  • Website, structured-data, and listing fixes where approved
  • Booking, deposit, inquiry, WhatsApp, call, form, payment link, and checkout fixes where approved
  • Before and after retesting
Book a call

AI Buyer Journey Testing

AI Journey Monitoring

Keep priority journeys working

AED 2,500-8,000

Per month

Repeat priority tests and catch wrong facts, competitor routing, stale offers, path failures, and direct leakage.

  • Wrong-fact monitoring
  • Booking and inquiry path monitoring
  • Competitor routing checks
  • Stale offer, policy, menu, package, hours, and availability checks
  • Direct leakage monitoring
  • Monthly executive summary
Book a call

Not sure which plan fits? We scope the right one with you on the call - no pressure to pick upfront.

Compare packages

Built for regulated brands and portfolio operators

Security controls and compliance workflows built into every engagement

SOC 2 Type II Ready
OWASP ASVS Level 2
GDPR Compliant
NIST CSF Aligned
Secure Payments

Payments are processed by Stripe (PCI DSS Level 1). Card details are entered directly with Stripe and never touch Akii's servers.

Common questions.

Isn't this SEO or GEO?

+

No. GEO asks whether AI mentions you. Akii mystery-shops the buyer journey to see whether AI-driven demand can actually reach a working commercial action.

ChatGPT told me I can do this myself.

+

ChatGPT can give you a checklist. Akii runs live buyer-journey tests across multiple AI systems, captures evidence, checks the actual booking, inquiry, deposit, WhatsApp, or checkout path, classifies commercial defects, creates a fix queue, and retests after changes.

Isn't this just a markdown file?

+

No. A markdown file or source-of-truth file is only one input. Akii's product is the recurring external test: what AI says, where it sends buyers, whether the path works, what defect exists, what changed, and whether the fix worked.

We already use a booking engine.

+

A booking engine is only one part of the path. Akii tests whether AI sends the buyer to the correct offer, page, platform, and action without wrong facts or leakage.

How do you know AI answers are stable?

+

Akii does not pretend AI answers are deterministic. It records test setup, repeats priority journeys, labels unstable behavior, and separates confirmed defects from likely or needs-review findings.

What is the ROI?

+

Akii classifies defects by commercial impact: broken direct action, demand leakage, trust loss, conversion friction, and drift risk. The goal is to find where AI-driven customers get lost before they book, inquire, pay a deposit, call, WhatsApp, or buy.

Stop losing customers after AI enters the conversation.

Start with an AI Mystery Shopper Audit. Akii will test whether AI-driven buyers can find your business, understand the offer, and reach a working booking, inquiry, deposit, WhatsApp, call, form, payment link, or checkout path.

See audit scopeBook an audit
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Akii acts like an AI mystery shopper for service businesses. It tests whether AI-driven buyers can find a business, understand the offer, and reach a working booking, reservation, inquiry, quote, deposit, payment link, WhatsApp, call, form, or checkout path. Founder-led by Josef Holm and built in Dubai.

Akii Technologies, Ltd

Innovation One, No IH-00-01-03-OF-05, Level 3

Dubai International Financial Centre

Dubai, United Arab Emirates

AI Mystery Shopper

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